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Frequently asked question


Stay up to date with the latest on HSBC's partnership with the Badminton World Federation, designed to allow you to connect, explore and immerse yourself in our exclusive badminton, health and well-being and global ambassador content. HSBC Hex Badminton hub brings to you exclusive content on HSBC's partnership with the Badminton World Federation (BWF) which was started in 2018. Other than information on world tournaments and championships from the four years partnership, the hub is involved in community level sports and is a central point for content on badminton, health, well-being and global ambassador content.

Get up to date with the inside scoop from trending news, partnerships and specially curated match highlights. Live stream of selected tournament will also be available during tournament dates here at Hex Badminton Hub.

Hex-Live is limited access for select users only. If any queries, please contact your relationship manager.

Colleague hub is an exclusive to HSBC staff. If you are an HSBC staff and unable to access the site, please contact the Global Brand Partnerships Team.

Yes, certain session and highlights will be made available on demand after the live.

Check the "Courtside" page for the latest match schedule.

You can visit BWF to find out more:

If you would like to review them, please refer to the terms and conditions page. To access, please click on "Terms" at the bottom of the page.

Website & Technical Difficulties

We recommend using desktop for optimal experience. Please ensure you are using any one of the following browsers including Microsoft Edge, Chrome, Firefox and Safari.

For persistent loading issues, please try the following steps:
1. Refresh your browser (CTRL + F5 keys simultaneously)
2. Clear your cache and re-open webpage
3. Check internet connection
4. Close unnecessary applications which may slow down video performance and limit bandwidth
5. Disconnect from your organisation's VPN

Check the audio setting on the media player and also your laptop.

In the case of any irregular behavior with the media player, please try the following steps:
1. Refresh your browser
2. Close browser and open again
3. Use another browser

If you need technical support on Hex-Live, please reach out to
For general enquiries, please reach out to us at